Our returns policy is designed to be fair, transparent, and in accordance with Australian Consumer Law.

1. Change of Mind
We do not offer refunds for change of mind.
However, we do offer exchanges or store credit within 30 days of purchase, provided that:
- Items are unused.
- Tags are attached (if applicable).
- Items are in their original packaging.

2. Defective Products
Our products come with a 12-month warranty to protect you against defects.
- For products with a major defect, you are entitled to a full refund or replacement.
- For products with minor issues, PBT will repair or replace the product as appropriate.
To report a defective product, please contact us at customerservice@pbt.dance within 30 days of identifying the issue. Include proof of purchase, a description of the defect, and supporting photos if applicable.

3. Proof of Purchase
Proof of purchase is required for all returns, exchanges, and warranty claims. Acceptable forms of proof include:
- Receipt.
- Bank statement.
- Order confirmation email.

4. Return Process
- Contact Us: Email customerservice@pbt.dance with your order details and reason for return.
- Receive Instructions: Our team will provide detailed instructions for returning your item.
- Prepare the Package: Ensure the item is securely packaged to prevent damage during transit.
- Ship the Item: Use a reliable courier service and retain proof of postage until the return is processed.

5. Shipping Costs
- Voluntary Exchanges: Customers are responsible for the shipping cost to return the item to PBT. PBT will cover the cost of shipping the replacement product to the customer.
- Defective or Faulty Items: PBT will replace the faulty product at no cost to the customer, including covering all shipping costs for the return and replacement (if any are applicable).

6. Refunds
- Approved refunds will be processed using the original payment method within 3 business days of receiving the returned item.
- Store credits will be issued within 3 business days and can be used for future purchases from our store.

7. Contact Us
For any questions or assistance with your return or exchange, please reach out to our friendly customer support team:
Email: customerservice@pbt.dance

Our policy is aligned with key consumer protection laws, including the Federal Trade Commission Act (FTC Act) and the Magnuson-Moss Warranty Act in the United States, as well as the Competition Act and provincial Consumer Protection Acts in Canada. Our returns policy is designed to be fair, transparent, and compliant with the FTC Act, Magnuson-Moss Warranty Act, Competition Act, and relevant provincial Consumer Protection Acts.

1. Change of Mind

We do not offer refunds for change of mind.
However, we offer exchanges or store credit within 30 days of purchase, provided that:

• Items are unused.
• Tags are attached (if applicable).
• Items are in their original packaging.

2. Defective or Faulty Products

If you receive a product that is defective or faulty, PBT will:

• Replace the faulty product at no cost to the customer, including covering all shipping costs for the return and replacement.
• Provide a refund if the product cannot be replaced.

To report a defective product, please contact us at customerservice@pbt.dance within 30 days of identifying the issue. Include proof of purchase, a description of the defect, and supporting photos if applicable.

3. Proof of Purchase

Proof of purchase is required for all returns, exchanges, and warranty claims. Acceptable forms of proof include:

• Receipt.
• Bank statement.
• Order confirmation email.

4. Return Process

• Contact Us: Email customerservice@pbt.dance with your order details and reason for return.
• Receive Instructions: Our team will provide detailed instructions for returning your item.
• Prepare the Package: Ensure the item is securely packaged to prevent damage during transit.
• Ship the Item: Use a reliable courier service and retain proof of postage until the return is processed.

5. Shipping Costs

• Voluntary Exchanges: Customers are responsible for the shipping cost to return the item to PBT. PBT will cover the cost of shipping the replacement product to the customer.
• Defective or Faulty Items: PBT will replace the faulty product at no cost to the customer, including covering all shipping costs for the return and replacement.

6. Refunds

• Approved refunds will be processed using the original payment method within 5 business days of receiving the returned item.
• Store credits will be issued within 5 business days and can be used for future purchases from our store.

7. Contact Us

For any questions or assistance with your return or exchange, please reach out to our friendly customer support team.
Email: customerservice@pbt.dance

Disclaimer

This policy is designed to comply with applicable consumer protection laws, including but not limited to the Federal Trade Commission Act and Magnuson-Moss Warranty Act in the United States, and the Competition Act and provincial Consumer Protection Acts in Canada. In the event of any conflict, local state or provincial laws will take precedence.

This policy is designed to align with European Union (EU) consumer protection laws, as well as the applicable local laws in non-EU countries such as Norway and Switzerland.

1. Right of Withdrawal (Cooling-Off Period)
Customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.
To initiate a return during this period, please contact us at customerservice@pbt.dance with your order details. We will provide instructions on how to proceed.
Conditions: Items must be returned in their original condition, unused, and with all packaging intact. Please ensure all garments have the tags attached, all products are placed inside their original packaging, and are appropriately packed into an approved mailing satchel or box size. Returns must be shipped within 14 days of notifying us of your decision to withdraw.
Return Shipping Costs:
Customers are responsible for the cost of return shipping during the cooling-off period, unless the product is faulty or misdescribed.

2. Faulty or Misdescribed Products
If you receive a product that is faulty, damaged, or not as described, PBT will:
- Provide a full refund or replacement at no additional cost to you.
- Cover the cost of return shipping and the shipping of any replacement product.
To report an issue, please contact customerservice@pbt.dance within 30 days of receiving your order. Include photos and a detailed description of the issue to help us resolve it promptly.

3. Exchanges
For Faulty Products: If an exchange is required due to a defect or error by PBT, we will send out a replacement free of charge to the customer.
For Voluntary Exchanges (e.g., Size Changes):
- The customer is responsible for the return shipping to our warehouse.
- PBT will cover the exchange shipping cost.
Exchanges must be requested within 30 days of receiving the product.
Items must be returned in their original condition, unused, and with all packaging intact. Please ensure all garments have the tags attached, all products are placed inside their original packaging, and are appropriately packed into an approved mailing satchel or box size.

4. How to Return or Exchange a Product
- Contact Us: Email customerservice@pbt.dance with your order number and the reason for the return or exchange. For faulty items, include photos if applicable.
- Receive Instructions: Our team will provide a return authorization and instructions for shipping the item back to us.
- Prepare the Package: Ensure the item is securely packaged to prevent damage during transit.
- Ship the Item: Use a reliable courier service or postal option. Retain proof of postage until the return is processed.
- Processing: Once the package is marked in transit, we will dispatch your goods within 1 business day.

5. Refunds
- Refunds for eligible returns will be issued to the original payment method within 7 business days of receiving the returned item.
- If a product is faulty or misdescribed, refunds will include the original shipping cost (if applicable).

6. Contact Us
For any questions or assistance with your return or exchange, please reach out to our friendly customer support team:
Email: customerservice@pbt.dance

Our returns policy complies with Japan’s Consumer Contract Act and South Korea’s Consumer Protection Act, ensuring fairness and transparency.

1. Change of Mind

Japan: We do not offer refunds for change of mind. However, we offer exchanges or store credit within 30 days of purchase, provided that:

• Items are unused.
• Tags are attached (if applicable).
• Items are in their original packaging.

South Korea: Customers have the right to cancel or return a purchase within 7 days of receiving the product without providing a reason, as stipulated under the Consumer Protection Act. Beyond 7 days, we offer exchanges or store credit within 30 days of purchase, under the same conditions as Japan.

2. Defective or Faulty Products

If you receive a product that is defective or faulty, PBT will:

• Replace the faulty product at no cost to the customer, including covering all shipping costs for the return and replacement.
• Provide a refund if the product cannot be replaced.

To report a defective product, please contact us at customerservice@pbt.dance within 30 days of identifying the issue. Include proof of purchase, a description of the defect, and supporting photos if applicable.

3. Proof of Purchase

Proof of purchase is required for all returns, exchanges, and warranty claims. Acceptable forms of proof include:

• Receipt.
• Bank statement.
• Order confirmation email.

4. Return Process

• Contact Us: Email customerservice@pbt.dance with your order details and reason for return.
• Receive Instructions: Our team will provide detailed instructions for returning your item.
• Prepare the Package: Ensure the item is securely packaged to prevent damage during transit.
• Ship the Item: Use a reliable courier service and retain proof of postage until the return is processed.

5. Shipping Costs

• Voluntary Returns/Exchanges: Customers are responsible for the shipping cost to return the item to PBT. PBT will cover the cost of shipping the replacement product to the customer.
• Defective or Faulty Items: PBT will replace the faulty product at no cost to the customer, including covering all shipping costs for the return and replacement.

6. Refunds

• Approved refunds will be processed using the original payment method within 5 business days of receiving the returned item.
• Store credits will be issued within 5 business days and can be used for future purchases from our store.

7. Contact Us

For any questions or assistance with your return or exchange, please reach out to our friendly customer support team:

Email: customerservice@pbt.dance

Disclaimer

This policy complies with Japan’s Consumer Contract Act and South Korea’s Consumer Protection Act. In the event of any conflict, local laws and regulations will take precedence. We are committed to resolving any issues fairly and promptly to ensure your satisfaction with PBT products.